Last update: August 22, 2024
Thank you for shopping with motiveev.com. We are dedicated to ensuring a seamless and satisfactory shopping experience for our customers. This Shipping Policy outlines the details of our shipping process to provide you with transparency and clarity regarding the delivery of your orders.
Contact Information:
If you have any questions or concerns related to our shipping policy or your order, please don’t hesitate to contact us:
– Email: support@motiveev.com
– Phone: +1 (313) 746-9759
Processing Time:
Once you place an order on our website, please allow 1-2 Business Days for our team to process and fulfill your order. Our processing time may vary depending on the product, order volume, and any ongoing promotions.
Transit Time:
Once the Processing part is done then will start the transit time part. It usually will take 4-5 Business days.
Processing Time+ Transit Time = Delivery Time
Shipping Methods:
We offer a variety of shipping options to accommodate your needs. The available shipping methods will be displayed during the checkout process, and you can select the one that suits you best. Our shipping methods may include standard shipping, expedited shipping, and international shipping.
Shipping Rates:
Shipping Fee: A flat shipping fee of $14 applies to all orders. This fee is non-refundable
Estimated Delivery Time:
The estimated delivery time includes both the processing time and the shipping time. Please note that the estimated delivery time may vary depending on factors such as your location, shipping method, and any unforeseen circumstances that might impact the shipping process.
– Standard Shipping: Estimated delivery within 5 to 7 business days.
Order Cutoff Time:
Our order cutoff time is 04:00 PM (GMT-05:00) Eastern Standard Time (New York).
Orders placed before this time will be processed on the same day. Orders placed after the cutoff time will be processed on the following business day. Please note that the cutoff time is in place to ensure efficient order processing and timely shipment. We strive to dispatch your orders as quickly as possible, and this cutoff time allows us to streamline our fulfillment process. Thank you for your understanding.
Order Tracking:
Once your order has been shipped, you will receive an email notification containing tracking information. This will allow you to monitor the progress of your order and obtain real-time updates on its whereabouts.
Incorrect Shipping Information: We are not responsible for packages lost or delayed due to incorrect shipping information provided by the customer. Please ensure your address details are accurate before placing an order.
Order Modifications:
If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes.
Lost or Delayed Packages:
In the rare event that your package is lost or significantly delayed during transit, please contact our customer support team. We will initiate an investigation with the shipping carrier and work towards a resolution to ensure you receive your order or a refund as appropriate.
This version clarifies that shipping is only available within the USA, covering all states.
By shopping with motiveev.com, you agree to the terms outlined in this Shipping Policy. We appreciate your trust in us and are committed to providing you with high-quality products and excellent customer service. If you have any questions or need assistance, please don’t hesitate to reach out to our dedicated support team.
Thank you for choosing motiveev.com
For more information:
Please refer to our Privacy Policy and Terms Of Service
Contact Information:
Trade name: Motive Ev
Chat Support: 24/7
Business Hours: 9:00 AM – 4:00 PM
Business Days: Monday – Friday
Business Number: +1 (313) 746-9759
Business Mail: support@motiveev.com
Physical address: 553 Monroe St Detroit, MI 48226, United States
